To become a trusted destination for furniture and home furnishing solutions, helping customers create spaces they love.

Frequently Asked Questions

Everything You Need to Know

At Meridian Partners Hub, we want your furniture shopping experience to be simple, convenient, and enjoyable. Find answers to common questions about our products, orders, payments, delivery, and returns.

If you need further assistance, our customer support team is always happy to help.

1. General Questions

What is Meridian Partners Hub?

Meridian Partners Hub is an online furniture store offering a selection of furniture and home furnishing solutions designed to bring comfort, style, and functionality into your living spaces.

What types of furniture do you sell?

Our collection includes living room furniture, bedroom furniture, dining furniture, office furniture, outdoor furniture, storage solutions, and home accessories.

Do you have a physical showroom?

Please contact our customer support team to confirm showroom availability and location.

How can I contact Meridian Partners Hub?

You can reach us through our Contact Us page, email, or WhatsApp using the contact details provided on our website.

2. Products & Furniture

How can I find the right furniture for my home?

Browse our product categories and use the available filters to find furniture that suits your preferred style, size, colour, and budget.

Are product dimensions available?

Yes. Product dimensions and specifications are provided on individual product pages wherever available. We recommend checking measurements carefully before placing your order.

Are the product images accurate?

We aim to display our products as accurately as possible. However, slight variations in colour, texture, or appearance may occur due to lighting conditions and screen settings.

Do furniture products require assembly?

Assembly requirements vary depending on the product. Please review the product description and specifications for details.

Can I request additional product information?

Yes. If you require further details about a product, please contact our customer support team before placing your order.

3. Orders & Shopping

How do I place an order?

Simply browse our website, select your preferred furniture, add it to your shopping cart, and proceed to checkout to complete your purchase.

Do I need to create an account to place an order?

Account requirements depend on the available checkout options. You may create an account to manage your orders and shopping information more conveniently.

Can I modify or cancel my order?

Please contact our customer support team as soon as possible if you wish to modify or cancel an order. Changes depend on the order’s processing and delivery status.

How can I check my order status?

Order updates may be provided through email, your customer account, or direct communication from our team.

I haven’t received my order confirmation. What should I do?

Please check your email’s spam or junk folder. If you still cannot find your confirmation, contact our customer support team with your order details.

4. Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Is online payment secure?

Payments are processed through the payment methods and providers available on our website. We take reasonable measures to support secure transactions.

Can I pay using cash on delivery?

Cash on delivery availability depends on the applicable delivery locations and payment options offered during checkout.

Why was my payment declined?

Payments may be declined by your bank, payment provider, or due to incorrect payment information. Please verify your details or contact your payment provider.

Will I receive a payment confirmation?

Payment and order confirmation details will be provided through the available checkout and notification system.

5. Shipping & Delivery

Where do you deliver?

Delivery availability depends on your location and the selected product. Please check the delivery options during checkout or contact our team.

How long does delivery take?

Estimated delivery times depend on product availability, delivery location, and order processing. The applicable timeframe will be communicated during checkout or after order confirmation.

How much does delivery cost?

Delivery charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Will I be contacted before delivery?

Our delivery team or logistics partner may contact you to coordinate delivery arrangements.

Do you offer furniture installation or assembly?

Assembly or installation services may be available for selected products or locations. Please confirm availability before placing your order.

What if my furniture cannot fit through the doorway?

Please check your furniture dimensions, doorways, stairways, elevators, and access areas before ordering. Customers are responsible for ensuring suitable access to the delivery location.

What should I do if my delivery is delayed?

Please contact our customer support team with your order number so we can assist you with the latest available delivery information.

6. Returns & Refunds

Can I return furniture after purchasing it?

Returns are subject to our Returns & Refunds Policy and applicable eligibility requirements.

What should I do if my furniture arrives damaged?

Please contact us promptly with your order number, a description of the issue, and photographs of the damaged product or packaging.

Can I return a product that I no longer want?

Return eligibility depends on the product, its condition, and our applicable return policy.

How long does a refund take?

Refund processing times vary depending on the payment method and applicable procedures. Our team will provide further information once your refund is approved.

Are delivery charges refundable?

Delivery charges may be subject to separate conditions depending on the reason for the return and applicable policy.

How do I request a return?

Contact our customer support team with your order number and reason for the return. Please wait for return instructions before sending any product back.

7. Warranty & Product Care

Do your furniture products come with a warranty?

Warranty coverage varies by product and supplier. Please refer to the relevant product page or contact our team for warranty details.

How should I care for my furniture?

Furniture care requirements depend on the materials used. Follow the product-specific care instructions and avoid harsh chemicals or excessive moisture unless recommended.

What if my product develops a defect?

Please contact our customer support team with your order information and details of the issue. We will review your request according to the applicable warranty terms.