Refund & Returns Policy

Last Updated: November 2026

At Meridian Partners Hub, customer satisfaction is important to us. We want you to feel confident when purchasing furniture and home furnishing products from our online store.

This Refund & Returns Policy outlines the conditions and procedures for requesting returns, exchanges, and refunds for purchases made through our website.

1. Return Eligibility

Customers may request a return subject to the applicable return conditions and requirements.

To be eligible for a return:

The product must meet the applicable return requirements.
The product must be unused and in its original condition, unless it is defective or damaged.
Original packaging, accessories, and documentation should be included where applicable.
Proof of purchase or order confirmation may be required.
The return request must be submitted within the applicable return period.

Certain products may be excluded from returns due to their nature, customization, or applicable legal requirements.

2. Return Period

Return requests must be submitted within the return period specified for the relevant product or purchase.

The applicable return timeframe will be communicated through our website, order confirmation, or customer support team.

Customers are encouraged to inspect their purchases promptly upon delivery.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

Custom-made or personalized furniture
Products manufactured according to specific customer requirements
Products that have been assembled, installed, or modified, where applicable
Products damaged due to misuse or improper handling
Products that do not meet the applicable return conditions

These exclusions are subject to applicable consumer protection laws and statutory rights.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please notify us as soon as reasonably possible.

To help us resolve the issue, please provide:

Your order number
Product name
Description of the issue
Photographs of the product and packaging, where applicable

Our team will review the information and advise you regarding the available resolution.

Depending on the circumstances and applicable requirements, the resolution may include repair, replacement, exchange, or refund.

5. How to Request a Return

To initiate a return:

Identify the product you wish to return.
Review the applicable return conditions.
Submit your return request through the available customer support channels.
Provide your order number and reason for the return.
Wait for confirmation and return instructions from our team.
Follow the provided instructions for returning or collecting the product.

Please do not return any product without receiving return instructions from Meridian Partners Hub.

6. Return Shipping & Collection

Return shipping or collection arrangements will be communicated once your return request has been reviewed.

Return delivery or collection charges may apply depending on the reason for the return and the applicable policy.

Where a product is damaged, defective, or incorrectly supplied, return arrangements will be handled in accordance with applicable laws and the circumstances of the order.

Customers are responsible for ensuring that returned products are appropriately packaged where required.

7. Refund Policy

Refunds will be reviewed and processed once the return has been approved and any applicable inspection or verification has been completed.

Approved refunds will generally be issued using the original payment method, where possible.

Refunds may be subject to applicable payment provider procedures.

8. Refund Processing Time

Refund processing times may vary depending on:

The payment method used
The payment provider
Banking procedures
Return inspection requirements
Applicable processing timelines

Customers will be notified when their refund has been approved or processed, where applicable.

Please note that the time required for the refunded amount to appear in your account may depend on your bank or payment provider.

9. Order Cancellation

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests are subject to order processing, product availability, and delivery status.

Orders that have already been dispatched, delivered, customized, or prepared for fulfilment may be subject to additional conditions.

Any cancellation fees or applicable charges will be communicated where relevant and permitted by law.

10. Exchanges

Product exchanges may be available depending on product availability and eligibility.

Customers wishing to exchange a product should submit a request with their order number and the product they wish to exchange.

Approved exchanges may be subject to price differences, delivery charges, and applicable conditions.

11. Important Information

Meridian Partners Hub reserves the right to review return and refund requests according to this policy and applicable laws.

Nothing in this policy is intended to restrict or exclude any consumer rights that cannot legally be restricted or excluded under applicable UAE laws.